Customer Relations Representative - Gannon & Scott, Inc.

E-Mail Your Resume to

MichelleC@gannon-scott.com

Duties and Responsibilities:

1. Work closely with the sales and administrative teams to provide support for onboarding and maintaining customers.

2. Understand and execute the customer settlement process.

3. Understand and execute the customer assay exchange process (specific process related to secondary precious metal refining).

4. Generate reports for customers (Quotes, statements, worksheets, month-end statements, certificates, etc.)

5. Maintain customer physical and electronic files per Company policy and procedures.

6. Assist with shipping and logistics.

7. Respond to customer inquiries via phone, email, and in-person promptly and professionally, providing accurate product and service information, job status, and other assistance.

8. Assist with issue resolution including investigation and troubleshooting, escalating complex or unresolved issues, and following up with customers timely.

9. Proactively reach out to customers to gather feedback and ensure satisfaction.

10. Stay up-to-date with company products, services, and policies to provide accurate information to customers.

11. Assist in the development and implementation of customer service procedures and policies.

12. Other tasks related to customer activity that may be needed or may develop with time.

Other Requirements:

1. Excellent interpersonal skills and ability to communicate effectively with other team members, customers, smelters, and leadership.

2. Professional and appropriate conduct.

3. Proficient skills in Microsoft Office products.

4. Excellent attention to detail.

5. Commitment to learning new systems.

6. Flexibility in a changing environment.

7. Follow procedures related to duties and responsibilities.

8. Have access to reliable transportation to and from work.

9. Good working knowledge of and adherence to all relevant policies, company mission, and standards.

10. Provide ideas and suggestions that contribute to the growth of the team and/or improve the work environment.

11. Carry out duties in a timely manner.

Benefits Provided:

• Medical
• Dental
• Vision
• 401(k)
• Child Care Support (Dependent Care Benefits)
• Paid Maternity & Paternity Leave
• Tuition Assistance
• Disability Insurance